A brief overview of my professional experience is below. A full resume is available for download.
Provides loan servicing support with a focus on risk evaluation, compliance, and process improvement. Reviews delinquent accounts, determines appropriate actions, and supports recovery efforts while maintaining strong attention to detail and accuracy.
•Analyze delinquent accounts and recommend next steps
•Support recovery processes and compliance standards
•Contribute to team training and process improvement initiatives
Led multi-unit operations across 5 locations generating $15M–$20M in annual revenue. Focused on driving performance, improving profitability, and developing high-performing teams.
•Managed operations, P&L performance, and sales growth
•Implemented process improvements and digital initiatives
•Led onboarding, training, and development across locations
Oversaw multi-location operations with a focus on performance alignment, cost control, and operational consistency.
•Managed payroll, inventory, and operational audits
•Established performance targets and accountability standards
•Ensured consistency across locations and teams